Privacy Policy

Introduction

    Rishikesh Ayurveda (“we,” “us,” “our”) values the trust you place in us. We are committed to protecting your privacy and the security of your personal information. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from https://rishikeshaayurveda.com/ (the “Site”).

    1. Information We Collect

    When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

    2.1 Personal Information

    We collect information that you voluntarily provide to us, including:

    Identity Data: Name, username, date of birth.

    Contact Data: Billing address, delivery address, email address, and telephone numbers.

    Transaction Data: Details about payments to and from you and details of products you have purchased from us.

    2.2 Health Information (Sensitive Personal Data)

    If you opt for an Ayurvedic consultation or fill out a wellness assessment, we may collect health-related information, such as:

    Medical history and current health conditions.

    Physical characteristics (Prakriti analysis).

    Lifestyle and dietary habits.

    Protection of Health Data: This data is treated as highly confidential and is accessed only by our qualified Vaidyas (doctors) and necessary support staff for the purpose of providing you with health recommendations.

    2.3 Device Information

    When you browse our Site, we automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.

    1. How We Use Your Information

    We use your personal information to provide our services to you, which includes:

    Order Fulfillment: Processing payments, shipping products, and providing you with invoices and order confirmations.

    Consultations: Analyzing your health data to provide personalized Ayurvedic recommendations.

    Communication: communicating with you about your order or responding to your inquiries.

    Marketing: If you have opted in, sending you emails about our store, new products, and other updates.

    1. Sharing Your Personal Information

    We do not sell your personal information. We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described below:

    Payment Processors: We use secure third-party payment gateways (e.g., Razorpay, Stripe, PhonePe) to process payments. We do not store your card details.

    Logistics Partners: We share your name, address, and phone number with courier partners to deliver your orders.

    Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

    1. Cookies

    We use cookies to improve your experience on our Site.

    Strictly Necessary Cookies: Required for the website to function (e.g., holding items in your cart).

    Analytics Cookies: Help us understand how customers use the Site.
    You can control and manage cookies in various ways using your browser settings. Please note that removing or blocking cookies can negatively impact your user experience.

    1. Data Retention

    When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, subject to applicable legal requirements (such as tax laws).

    1. Data Security

    We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

    1. Third-Party Links

    Our Site may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

    1. Changes to This Privacy Policy

    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    1. Contact Us

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

    Email: [rishikeshaayurveda@gmail.com]

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