At Rishikesh Ayurveda, we are committed to providing authentic Ayurvedic care. Please read our policy carefully to understand your rights regarding product returns and consultation cancellations.
PART 1: PHYSICAL PRODUCTS
- Return Policy
Due to the hygiene, health, and safety nature of Ayurvedic products, we do not accept returns on delivered items that are opened or unsealed.
Eligibility for Return:
You may only request a return :
The product received is defective or leaking.
You received the wrong item (incorrect product sent).
The product has expired upon delivery.
Reporting Window:
You must report any issue within 48 hours of delivery. Requests made after this window may not be accepted.
- Refunds for Products
If your return request is approved based on the criteria above:
Inspection: We may ask for photographic evidence of the defect.
Processing: Once verified, we will initiate a refund to your original payment method
Timeline: Refunds will process and credit in your bank account within 7-10 business days.
- Product Order Cancellation
Before Dispatch: You may cancel your order for a full refund at any time before it has been shipped. Please call or WhatsApp us immediately.
After Dispatch: Once the order has left our warehouse, it cannot be canceled. If you refuse delivery, we will refund the product cost minus the two-way shipping charges.
PART 2: SERVICES ( Consultations)
- Rescheduling & Cancellation
We understand that plans change. However, our Vaidyas (Doctors) dedicate specific time slots for each patient.
24+ Hours Notice: If you cancel or reschedule your appointment at least 24 hours before the scheduled time, you are eligible for a 100% refund or a free reschedule.
Less Than 24 Hours Notice: Cancellations made within 24 hours of the appointment are non-refundable. You may be allowed to reschedule at a reduced fee, at our discretion.
- “No-Show” Policy
If you do not join the consultation call/video link within 15 minutes of the start time, it will be marked as a “No-Show.” No-shows are not eligible for a refund or a free reschedule.
- Post-Consultation Refunds
Once a consultation has taken place and medical advice has been provided, the consultation fee is non-refundable, regardless of the treatment outcome. Ayurveda focuses on gradual healing, and results vary by individual.
CONTACT US
If you have any further questions, please contact us at:
Email: rishikeshaayurveda@gmail.com
Phone: 7500069996